Privacy Policy for Re-Balance By Sally
Contact Details:
Owner: Sally Sidani-Wilkinson (BA Hons, DipHCCNM, mANP, mUKHCA)
Email: rebalancebysally@gmail.com
Website: www.rebalancebysally.com
Re-Balance By Sally may hold some information about you and it’s very important to us that information is accurate, up to date, secure and treated as confidential. This document outlines how that information is used, who we may share that information with and how we keep it secure. This policy does not provide exhaustive detail. However, we are happy to provide any additional information or explanation if needed. Any requests for this should be sent to rebalancybysally@gmail.com. This Privacy Policy has been developed to comply with Data Protection Act (DPA 1998) and the General Data Protection Regulation (GDPR 2018).
1. How We Obtain Your Personal Data
Information provided by you
You provide us with personal data in the following ways:
By completing a health history questionnaire
By signing a coaching contract or corporate contract
By signing a data protection and confidentiality agreement
During a health coaching consultation
During a webinar, seminar or workshop
By taking online payment
Subscribing to newsletters, promotions, webinars or requesting other marketing communication
Entering competitions, prize draws, promotions or surveys
Through email, video conferencing, our website, social media, over the phone or by post
This may include the following information:
Basic details such as name, date of birth, address, email and contact details
Details of contact we have had with you such as referrals and appointments
Health information including your previous medical history, dietary, lifestyle, supplement and medication details, clinic notes and health improvement plans
GP contact information
Bank details
We use this information in order to provide you with direct health coaching support or training. This means that the legal basis of our holding your personal data is for legitimate interest.
Information we get from other sources
We may obtain sensitive information from healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive your consent, we will not be able to coordinate your healthcare with that other provider.
2. How we use your personal data
We act as a data controller for the use of your personal data to provide a health coaching service. We act as a controller of your data to provide health & wellness information, advice, promotions and other marketing communication that you have opted into. We also act as a controller and processor in regard to the processing of your data from third parties such as other healthcare providers. We act as a data controller and processor in regard to the processing of online payments.
We undertake at all times to protect your personal data, including any health and contact details, in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection. We will also take reasonable security measures to protect your personal data storage.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime. Also, where there is a legal requirement such as a formal court order. We may use your data for marketing purposes such as newsletters but this would be subject to you giving us your express consent.
3. Do we share your information with other organisations?
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
Anyone to whom we may transfer our rights and duties under any agreement we have with you
Any legal or crime prevention agencies and/or to satisfy any regulatory request, if we have a duty to do so or if the law allows us to do so
We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information on to an appropriate authority (such as the police, social services or GP) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers or clients for the purpose of professional development or case example. This may be at seminars, webinars, conferences, online forums or online professional sites. We will seek your explicit consent before processing your data in this way.
4. What are your rights?
Every individual or corporate entity has the right to see, amend, delete or have a copy, of data held that can identify you, with some exceptions. You do not need to give a reason to see your data.
If you want to access your data you must make a request in writing to rebalancebysally@gmail.com Under special circumstances, some information may be withheld. We shall respond within 30 working days from the point of receiving the request and all necessary information from you. Our response will include the details of the personal data we hold on you including:
Sources from which we acquired the information
The purposes of processing the information
Persons or entities with whom we are sharing the information
You have the right, subject to exemptions, to ask to:
Have your information deleted
Have your information corrected or updated where it is no longer accurate
Ask us to stop processing information about you where we are not required to do so by law
Receive a copy of your personal data, which you have provided to us, in a structured, commonly used format and have the right to transmit that data to another controller, without hindrance from us.
Object at any time to the processing of personal data concerning you
Unsubscribe from newsletters or other marketing communication
If you would like to invoke any of the above rights then please write to Sally Sidani-Wilkinson at rebalancebysally@gmail.com
What safeguards are in place to ensure data that identifies you are secure?
We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
5. How is personal data stored?
We ensure the information we hold is kept in secure locations and restrict access to authorised personnel only. Personal and confidential information held on laptops, cloud network or hard copies kept in files are all secured and kept highly confidential. We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.
6. How long do we hold confidential information for?
We will retain your information for as long as we feel it is relevant or necessary and we will check that your details are still correct if a significant period of time has passed since last contacting you.
If we have a contract with you and your details are relevant to us for tax purposes, we will keep your data for at least six years after the submission deadline of the relevant tax year.
7. Marketing Communications
You will receive marketing communications from us if you have: (i) requested information from us or (ii) if you provided us with your details and ticked the opt in box to receive marketing communications; and (iii) in each case, you have not opted out of receiving that marketing. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by emailing us at rebalancebysally@gmail.com or by unsubscribing.
8. Website technical details
Forms: We do use electronic forms on our website which have a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
In compliance with EU legislation, the below lists the use of cookies on this web site:
‘Accept Cookies’ – This is used to store whether you have agreed to receive cookies, and is persistent for one year.
‘Google Analytics’ – These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the technical functioning of the website.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
9. Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
10. Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
11. Form Block Submissions
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our hosting provider, so that they can provide website services to us. We also share this information with for storage and with Zapier for data porting.
12. Website Visitors
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
13. Complaints
If you have a complaint regarding the use of your personal data then please contact us emailing rebalancebysally@gmail.com and we will do our best to help you.